mitrajp Terms of Use
When you open an account on mitrajp, you agree to the terms that govern how we operate our platform. These terms cover account creation, deposits and withdrawals, bonus policies, dispute resolution, and the legal framework under which we provide our services. We keep our terms straightforward so you understand your rights and obligations before you place your first bet or play your first game.
Our services are available only where local law permits. We encourage users to verify that access and use of mitrajp comply with their own jurisdiction's regulations. If you have questions about whether mitrajp is available in your location or how our terms apply to you, our support team can provide guidance.
This page outlines the key terms that apply to all mitrajp users. For specific questions about account recovery, payment disputes, or compliance, contact our support team via live chat, email, or in-app help.
Account Opening and Eligibility
To open an account on mitrajp, you must be of legal age in your jurisdiction and not prohibited by law from using our platform. We require a valid email address, a password, and basic personal information. During account creation, you agree to provide accurate information and keep your account details current.
Once your account is created, you must pass our KYC (Know Your Customer) verification before you can deposit or withdraw funds. We ask for a valid ID, proof of address, and a selfie. This process typically completes within one business day. We use this information to comply with anti-money-laundering regulations and to protect your account from fraud.
Your account is personal and non-transferable. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact our support team immediately. We will help you secure your account and investigate any suspicious activity.
Deposits and Payment Methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. Each payment method has a minimum deposit amount, which we display before you confirm. Deposits are processed immediately for e-wallets and mobile banking; bank transfers may take longer depending on your bank's processing window.
We do not charge deposit fees. Your deposit balance is held in your account and is available for betting, gaming, or withdrawal at any time. If a deposit fails, we will notify you and the funds will be returned to your source account within a few business days.
Withdrawals and Settlement
You can request a withdrawal at any time. Your withdrawal balance includes your deposit balance plus any winnings from bets or games. Bonus credits that have not been converted to winnings cannot be withdrawn directly.
To withdraw, you must have passed KYC verification. We process withdrawals within standard windows depending on your payment method. E-wallet withdrawals typically settle within hours. Bank transfers may take one to two business days. We do not charge withdrawal fees.
If your withdrawal is delayed or rejected, we will notify you by email or in-app message. Common reasons for delays include pending verification, suspicious activity, or technical issues with your destination account. Our support team can help you resolve these issues.
Bonus Terms and Conditions
We offer bonuses to reward engagement on mitrajp. Bonus credits are non-cash and cannot be withdrawn directly. You use them to fund bets or games. When you win using bonus-funded bets, your winnings are added to your deposit balance and become withdrawal-ready.
Bonus terms vary by promotion. Some bonuses have expiry dates; others do not. Some bonuses apply only to specific games or markets. We display all bonus terms clearly before you claim. If you have questions about a specific bonus, contact our support team.
We reserve the right to modify or cancel bonus promotions at any time. If we cancel a bonus, any unclaimed credits are forfeited. Claimed bonus credits that remain in your account are treated as part of your balance.
Betting and Gaming Rules
On mitrajp, you can bet on football markets (Liga 1, Piala AFF, Champions League), play live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), spin slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or bet on esports (Mobile Legends, Free Fire, PUBG Mobile). Each game type has specific rules, which we display before you play.
Bets are settled based on official results from the relevant league, promotion, or game provider. If a match is postponed or abandoned, we follow the league's ruling on how to settle bets. If a game is cancelled, stakes are typically returned. Disputed results are rare because our settlement is automated, but if you believe a result is incorrect, contact our support team within 24 hours with evidence.
We at mitrajp operate transparently. Our terms are designed to protect both you and our platform. When you join mitrajp, you agree to these terms and our commitment to fair settlement and secure account management.
Dispute Resolution and Support
If you have a dispute with mitrajp—about a settlement, a withdrawal, or account access—contact our support team. We offer live chat, email, and in-app help. Provide details about your issue, including the date, game or bet involved, and what you believe went wrong. Our team will investigate and respond within a standard timeframe.
Most disputes are resolved within a few business days. If we cannot resolve your issue through support, we may escalate it to our compliance team. We will keep you informed of the investigation's progress and notify you of the outcome.
Account Suspension and Closure
We reserve the right to suspend or close your account if we detect suspicious activity, violation of our terms, or breach of anti-money-laundering regulations. If we suspend your account, we will notify you and explain the reason. You can request an appeal through our support team.
If your account is closed, any balance remaining in your account will be returned to your nominated withdrawal account within a standard timeframe. Unclaimed bonus credits are forfeited upon closure.
Jurisdiction and Legal Notice
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of mitrajp comply with their own jurisdiction's law.
mitrajp operates under the legal framework of our jurisdiction of incorporation. These terms are governed by that jurisdiction's law. Any disputes arising from your use of mitrajp will be resolved according to that law and our dispute resolution procedures.
Changes to These Terms
We may update these terms from time to time. If we make material changes, we will notify you by email or in-app message. Your continued use of mitrajp after such notification constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account.
Contact mitrajp
If you have questions about these terms or need clarification on any point, our support team is available via live chat, email, and in-app help. We are here to help you understand your rights and obligations on mitrajp.