mitrajp Platform Privacy Notice
This page describes what we collect when you use mitrajp and how we keep that data protected. When you open an account, deposit funds, place bets on Liga 1 or Piala AFF, play live-dealer tables, or spin slot games, we collect information about you. We use that information to verify your identity, process your payments via DANA, e-wallet, mobile banking, or bank transfer, settle your bets fairly, and respond to your support queries.
We take data protection seriously. Your personal information is encrypted and stored securely. We do not sell your data to third parties. We share your information only with payment processors, anti-fraud services, and legal authorities where required by law. This notice explains our practices in detail.
Our services are available only where local law permits. We encourage users to review this privacy notice and verify that our data practices comply with their own jurisdiction's regulations.
What Data We Collect on mitrajp
We collect several categories of data when you use mitrajp. First, we collect account information: your email address, password, full name, date of birth, and phone number. Second, we collect identity documents: a copy of your valid ID (passport, national ID, or driver's license), proof of address (utility bill or bank statement), and a selfie for facial verification. Third, we collect payment information: your bank account details or e-wallet identifiers for DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet.
Fourth, we collect betting and gaming data: which markets you bet on (Liga 1, Piala AFF, Champions League), which games you play (Aviator, Sweet Bonanza, Fortune Tiger, Mahjong Ways), your bet amounts, your winnings, and your losses. Fifth, we collect transaction data: deposit amounts, withdrawal amounts, payment methods used, and timestamps. Sixth, we collect technical data: your IP address, device type, browser type, and pages you visit on mitrajp.
How We Use Your Data
We use your account information to create and manage your mitrajp account. We use your identity documents to verify your identity and comply with KYC (Know Your Customer) regulations. We use your payment information to process deposits and withdrawals to your nominated bank account or e-wallet.
We use your betting and gaming data to settle your bets fairly, calculate your winnings and losses, and provide you with a transaction history. We use your transaction data to detect suspicious activity, prevent fraud, and comply with financial regulations. We use your technical data to improve our platform, diagnose technical issues, and understand how users interact with mitrajp.
Third-Party Processors and Data Sharing
We share your data with third-party processors to provide our services. Our payment processors—including mobile banking, local payment, online payment, e-wallet, and e-wallet providers—receive your payment information to process deposits and withdrawals. Our anti-fraud service receives your transaction data to detect suspicious patterns. Our live-dealer provider receives your account information to authenticate you when you join a live table.
We do not sell your data to marketing companies or data brokers. We share your data with legal authorities only when required by law or court order. We may share aggregated, anonymized data (e.g., "thousands of users bet on Liga 1 during Idul Fitri") with our business partners, but this data cannot identify you.
Data Storage and Security
We store your data on secure servers using industry-standard encryption. Your password is hashed and cannot be read by our staff. Your identity documents are stored separately from your betting activity. Your payment information is encrypted and accessible only to authorized staff members who need it to process your transactions.
Our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, or Medan, your data may be stored in a data centre in another country. We maintain the same security standards regardless of server location. We comply with data protection laws in all jurisdictions where we operate.
We at mitrajp encrypt your data, limit access to authorized staff, and do not sell your information to third parties. Your privacy is a core commitment.
Your Rights and Data Access
You have the right to access your personal data. You can view your account information, identity documents, and transaction history by logging into your mitrajp account. You can request a copy of all data we hold about you by contacting our support team via live chat, email, or in-app help.
You have the right to correct inaccurate data. If your name, address, or phone number is incorrect, you can update it in your account settings. You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain some data for anti-fraud and compliance purposes even after you close your account.
Cookies and Tracking
We use cookies to remember your login status, store your preferences, and track your activity on mitrajp. Cookies are small files stored on your device. They help us provide a seamless experience when you return to our platform. You can disable cookies in your browser settings, but this may affect your ability to use mitrajp.
We use analytics tools to understand how users interact with our platform. These tools collect data about which pages you visit, how long you stay, and which games you play. This data helps us improve our platform and fix technical issues. We do not use this data to identify you personally.
Data Retention
We retain your account information for as long as your account is active. If you close your account, we retain your data for a period required by law (typically several years) to comply with anti-money-laundering and tax regulations. We retain your betting and transaction data for at least seven years to settle disputes and comply with financial regulations.
We retain your identity documents for the duration of your account plus a retention period for compliance. We delete your technical data (IP address, device type) after a period of time, typically a few months, unless we need it for fraud investigation.
Contact Us About Privacy
If you have questions about our privacy practices, how we use your data, or your rights, contact our support team. We offer live chat, email, and in-app help. Our team can explain our data practices in detail and help you exercise your rights.
If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team. We will investigate and respond within a standard timeframe. You also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Notice
We may update this privacy notice from time to time. If we make material changes, we will notify you by email or in-app message. Your continued use of mitrajp after such notification constitutes acceptance of the updated privacy notice. If you do not agree with the changes, you may close your account.