mitrajp Legal Notice

We at mitrajp do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform operates only in regions where access and use comply with applicable regulations. Users are responsible for verifying that their access to mitrajp and participation in our markets—football betting on Liga 1 and Piala AFF, live-dealer tables, slot games, and esports—comply with the laws of their own jurisdiction.

This legal notice sets out the framework under which mitrajp operates. It covers service availability, account eligibility, user responsibility, data protection, and how to contact us with legal inquiries. We do not claim to be licensed in any specific country. Instead, we operate transparently within the jurisdictions where our service is permitted.

If you have questions about whether mitrajp is available in your location, or if you need to report a legal concern, contact our support team or our legal department using the channels listed below.

Service Availability and Jurisdiction

mitrajp is available only where local law permits online gaming and sports betting. We do not operate in jurisdictions where such activities are prohibited. Our service area includes regions across Indonesia where access complies with local regulations, including Jakarta, Surabaya, Bandung, and Medan, subject to local law.

We maintain this restriction consistently. We do not market to prohibited jurisdictions, and we do not accept accounts from users in regions where our service is not permitted. If you attempt to access mitrajp from a prohibited jurisdiction, your account may be suspended or closed.

Account Eligibility and User Responsibility

To open an account on mitrajp, you must be of legal age in your jurisdiction and not prohibited by law from using our platform. You must provide accurate personal information during account creation and pass our KYC verification before you can deposit or withdraw funds.

By opening an account on mitrajp, you confirm that you are eligible to use our services under the laws of your jurisdiction. You are solely responsible for verifying this eligibility. We do not provide legal advice about whether our service is available in your location. If you are unsure, contact your local regulatory authority or a legal advisor.

Data Protection and Privacy

We protect your personal data using industry-standard encryption and security practices. Your account information, payment details, and betting history are stored securely and are not shared with third parties except where required by law or to process your transactions.

For detailed information about how we collect, use, and protect your data, see our Privacy policyThat document explains your rights regarding your personal information and how you can request access, correction, or deletion of your data.

Payment Methods and Financial Transactions

mitrajp accepts deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. All financial transactions are processed securely and in compliance with applicable anti-money-laundering regulations.

We do not accept third-party payments. Your deposit must come from an account registered in your name. If we detect a deposit from a third party, we may freeze your account pending verification. This policy protects both you and our platform from fraud and regulatory violations.

We at mitrajp operate transparently within the jurisdictions where our service is permitted. We do not claim licenses we do not hold, and we do not market to regions where we do not operate.

Dispute Resolution and Legal Inquiries

If you have a dispute with mitrajp about a bet settlement, a withdrawal, or account access, contact our support team via live chat, email, or in-app help. We investigate disputes fairly and respond within a standard timeframe. Most disputes are resolved within a few business days.

If you have a legal inquiry or need to report a compliance concern, contact our legal department. You can reach us through our support channels, and your inquiry will be escalated to the appropriate team. We take legal matters seriously and respond promptly to all inquiries.

Limitation of Liability

mitrajp provides its services on an as-is basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes from your bets or games. We are not liable for losses resulting from technical issues, network failures, or other circumstances beyond our control.

We are liable for losses resulting from our negligence or breach of our obligations to you. If you believe we have caused you loss through our actions, contact our support team with details. We will investigate and resolve the matter fairly.

Changes to This Legal Notice

We may update this legal notice from time to time to reflect changes in our operations or applicable law. If we make material changes, we will notify you by email or in-app message. Your continued use of mitrajp after such notification constitutes acceptance of the updated notice.

Contact Information

For legal inquiries, compliance concerns, or questions about this notice, contact us through the following channels:

• Live chat: Available during business hours via your mitrajp account dashboard
• Email: Use the contact form on our support page or reach out through in-app help
• In-app help: Access support directly from your mitrajp account

We respond to all legal inquiries within a standard timeframe. Please provide as much detail as possible about your concern so we can address it effectively.